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Franko Lighting
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Returns

We want you to be happy with your purchase. Review our 30-day return policy, refund timeline, and how to start a return.

You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Though we process and issue refunds on the same day we receive them, you should expect to receive your refund within a couple weeks of giving your package to the return shipper (though in many cases you will receive a refund more quickly). This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 day), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Frequently asked questions

You may return most new, unopened items within 30 days of delivery for a full refund.

You are responsible for return shipping in most cases. We pay return shipping when the return is due to our error (incorrect or defective item, etc.).

We process refunds the same day we receive your return. Expect the funds in your account within a couple of weeks, depending on carrier transit time and your bank’s processing time.

Contact us with your order number and the item you would like to return. We will reply with return instructions.

Most new, unopened items are eligible for return within 30 days of delivery. Contact us if you are unsure about a specific product.

View our shipping policy